Privacy Policy
Last Updated: February 18, 2026
Fatiha Marriage ("we," "us," or "our") operates a Muslim matchmaking service. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matchmaking service, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Fatiha Marriage is the data controller responsible for your personal data. If you have any questions about how we handle your data, you can contact us:
2. Information We Collect
2.1 Profile Registration
When you submit a profile through our registration form, we collect:
Basic Information:
- Name
- Gender
- Age
- Religious sect (Sunni/Shia)
- Marital status
- Whether you have children
- Current location
- Ethnicity
- Height and build
Religious & Lifestyle Information:
- Level of religious practice
- Outward appearance (hijab, niqab, beard, etc.)
- Convert status
Educational & Professional Information:
- Education level and qualifications
- Current occupation
Personal Preferences:
- Preferred characteristics in a spouse
- Willingness to relocate
- Living arrangement preferences
- Acceptance of divorcees, widows, or disabilities
Contact Information:
- Primary contact details (phone/email)
- Secondary contact (optional)
Profile Content:
- Personal description ("About Me")
- Unique characteristics
Health Information:
- Disability status (if disclosed)
2.2 Waitlist
If you sign up to our early access waitlist, we collect your email address for the purpose of notifying you when the service is available or updated.
2.3 Website Chat
When you use our website chat feature, we collect:
- Chat messages you send
- Your name, email address, and FM member number (if you choose to provide them)
- A randomly generated visitor ID to maintain your conversation history
Chat messages are stored for 30 days and then automatically deleted. Our chat includes an AI assistant powered by AWS Bedrock. The AI is used solely to answer general questions about our service — it does not make any automated decisions about you, your profile, or your matches.
2.4 WhatsApp Interactions
If you contact us or interact with us via WhatsApp, we may collect messages and information you share during those conversations.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Matchmaking Services
- Creating and formatting your profile for distribution
- Posting profiles to our WhatsApp groups and channel
- Facilitating introductions between compatible individuals
- Managing the rotation of profile postings
3.2 Communication
- Responding to your enquiries via chat, email, or WhatsApp
- Providing updates about matches or profile status
- Sending service-related notifications
3.3 Service Improvement
- Understanding user preferences
- Improving our matching process
- Analysing service effectiveness
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases:
4.1 Consent (Article 6(1)(a))
- Processing your profile data for matchmaking purposes
- Sharing your profile (including contact details) with other users via our WhatsApp groups and services
- Collecting your email address for the waitlist
You may withdraw your consent at any time by contacting us (see Section 12).
4.2 Legitimate Interests (Article 6(1)(f))
- Responding to your enquiries via chat or email
- Improving and maintaining our service
- Protecting against misuse of our service
4.3 Special Category Data (Article 9)
Information about religious beliefs, health (disability status), and ethnic origin constitutes special category data under UK GDPR. We process this data based on your explicit consent, which you provide when you submit your profile through our registration form. You are informed at the point of registration that this data will be shared with other users of the service.
5. How We Share Your Information
5.1 With Other Users
Important: By submitting your profile, you consent to your profile information — including your contact details — being shared with other users of our service via our WhatsApp groups and channels. This is a core part of how the matchmaking service operates. Other users who subscribe to our service will be able to see your profile and contact you directly.
5.2 Data Processors
We use trusted third-party services to operate our platform. These companies process data on our behalf and are contractually bound to protect your information:
- Cloud database provider — Hosts our registration database. Data is stored within the EU.
- Cloud infrastructure provider — Powers our website chat system, including message storage and our AI assistant. Data is processed within the EU.
- WhatsApp (Meta Platforms) — Used to distribute profiles and communicate with users. WhatsApp is operated by Meta Platforms, Inc., a US-based company (see Section 8 on international transfers).
5.3 We Do Not Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
5.4 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority.
6. Data Retention
Active Profiles: We retain your profile information while you remain in our matchmaking rotation.
Matched Profiles: When you find a match and request removal, we archive your data for 30 days before deletion (to allow for any follow-up).
Paused Profiles: If you pause your profile, we retain your data until you reactivate or request deletion.
Waitlist Emails: We retain your email address until you unsubscribe or request removal.
Chat Messages: Chat transcripts are automatically deleted after 30 days.
Deletion Requests: We will delete your personal data within 30 days of receiving a valid deletion request.
7. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
7.1 Right to Access
You can request a copy of the personal data we hold about you.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete data.
7.3 Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data.
7.4 Right to Restrict Processing
You can request that we limit how we use your data.
7.5 Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
7.6 Right to Object
You can object to our processing of your personal data where we rely on legitimate interests.
7.7 Right to Withdraw Consent
Where we rely on your consent to process data, you can withdraw that consent at any time by contacting us. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
7.8 Rights Related to Automated Decision-Making
We do not make any automated decisions about you. Our AI chat assistant is used solely to answer general questions and does not profile you or make decisions that affect you.
7.9 Right to Complain
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
To exercise any of these rights, contact us using the details in Section 12.
8. International Data Transfers
We store the majority of your data within the UK and EU, using cloud database and infrastructure providers based in the EU.
However, when you use our service via WhatsApp, your data may be transferred to the United States, as WhatsApp is operated by Meta Platforms, Inc. These transfers are protected by:
- Meta's Standard Contractual Clauses (SCCs) approved by the UK Government
- Meta's data processing terms
We only use services that provide appropriate safeguards for international data transfers as required by UK GDPR.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- Secure storage in encrypted databases
- Access limited to authorised personnel only
- All data transmitted over HTTPS (encrypted in transit)
- Regular security reviews
- Automatic deletion of chat data after 30 days
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Data Breaches
In the event of a personal data breach that poses a risk to your rights and freedoms:
- We will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.
- If the breach is likely to result in a high risk to you, we will notify you directly without undue delay.
- We will document all breaches, including their effects and the remedial action taken.
11. Children's Privacy
Our service is intended for individuals aged 18 and over. We do not knowingly collect data from anyone under 18. If we become aware of data collected from a minor, we will delete it immediately.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact us:
We aim to respond to all requests within one month, as required by UK GDPR.
13. Cookies and Tracking
Our website uses cookies and browser storage for functionality purposes. We do not use cookies for advertising or tracking beyond what is necessary for the site to function. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Updating the "Last Updated" date
- Posting a notice on our website
- Sending an email notification (if we have your email)
Your continued use of the service after changes constitutes acceptance of the updated policy.
15. Special Notes for the Muslim Community
We understand the sensitive nature of matchmaking in the Muslim community. We are committed to:
- Maintaining Islamic principles of modesty and respect
- Protecting the privacy and dignity of all users
- Facilitating halal introductions
- Respecting cultural and religious sensitivities